We have been experiencing increases in our shipping rates . We have not charged any nationwide shipping over the past 12 years. Unfortunately we will be introducing a flat shipping rate from 7th August 2022. All shipments New Zealand Nationwide that have been sent, via a Aramex courier, ( formerly Fastway ) will carry a track and trace number. These can be provided once the item has been sent or if you wish to check on an arrival of any parcel please contact us on info@toysnz.co.nz. Where track and trace facilities are available through our NZ post then these will become available after an item is shipped. Please allow a few days.
Shipments made using NZ post are personally dropped into the NZ postal drop off points. From there are are processed for delivery. Please allow extra days for processing.
Our gift wrapping is
FREE for all purchases.You are more than welcome to include a message for a simple free giftcard or select from the range of handmade cards in our products.Your message will be personally handwritten.Please indicate your message in the additional shipping information on checkout or alternatively email us on info@toysnz.co.nz
REFUNDS
If for any reason, you are unsatisfied with your gift from The Great New Zealand Toy Store, simply return the goods to us, and we will refund your purchase in full. However, we will only pay the freight costs of returning the parcel to us if the fault of the goods is our responsibility.
If any of the products in your order are faulty, we shall refund your order amount as well as the costs involved in returning the product to us after being verified and confirmed by our suppliers that the product is in fact faulty. The refund can either be in the form of a credit for use on our site or full refund of payment. We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
EXCHANGES
We are happy to exchange a product or products once we have received an email addressing the exchange that needs to be made and that we have received the posted item.Any difference ( payment) between the original item and the one being supplied must be paid for before the new item is shipped.Postage for the new item would also have to be paid for.
UNABLE TO MEET ORDER
All orders are subject to the availability of those products or services. If for any reason a product is unavailable, we will endeavour to notify the non-availability on our online shop or by email. Where 2 or more of the same products are ordered and the supply is unable to be met immediately we will contact you via email as soon as possible.
CANCELLATION POLICY
If your order has been processed but not dispatched (shipped) you may request your order to be cancelled (in writing to info@toysnz.co.nz). The Great New Zealand Toy Store will charge a handling and processing charge of $5 . If you wish to cancel any orders that have been dispatched, the refund policy will apply.
Please Note : Extra time is required for sending and receiving overseas during Covid 19.
For overseas shipping ,our rates are based on size and weight and carefully priced for each zone. Our parcels are sent via New Zealand Post Shop using Airpost. A total delivery cost will be provided in the order summary in your online shopping basket. We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed. We aim to deliver these items safely and within the duration stated. All items are bubble wrapped and are secured by an outer covering of cardboard. We endeavour to describe all items correctly that are going overseas on a customs clearance form sighted by our local post office. Our gift wrapping is FREE for all international shipments.
You are more than welcome to include a message for a simple free giftcard or select from the range of handmade cards in our products.Your message will be personally handwritten.Please include your message in the additional shipping information on checkout or alternatively email us on info@toysnz.co.nz
Prices for overseas shipping ( includes all zones) are carefully managed to provide you with the best rate. Where by more than one item is being sent then a combined cost will be calculated based on size. The cost of overseas shipping is calculated at the time the order and selection of zone has been created. This is clearly displayed in the shopping cart
Approximate length of time for delivery overseas ( any delays during Covid are completely out of our hands once the item has been shipped though we are happy to enquire to it's status once passed the below shipping times.
Australia 7 - 21 working days
United Kingdom 7-28 working days Europe 7-28 working days
Asia7-21working days USA7-21 working days
PRIORITY SHIPPING,where applicable of are 2-6 days .
CUSTOMS The Great New Zealand Toy Store is not responsible for any import duties or taxes imposed by customs at the country of import - any import duties or taxes are the sole responsibility of the purchaser, we have no control over these charges and cannot predict what they may be. It might help to contact your local customs office for more information. Items that are posted will not carry a track and trace number unless it is one of the following
It has been shipped using the priority mail. It exceeds 2 kilograms in weight It is sent to a post office box.
Please Note: We are unable to send any products containing Manuka Honey overseas.
- Will my parcel be tracked?
All parcels going byAramex( Fastway) couriers will have a track and trace label attached which can be tracked on https://www.aramex.co.nz/tools
- How long will my parcel take to arrive?
We would expect parcels bound for a North Island address to take at least 4 days,include more for a rural address.Parcels going to the South Island generally take 5-10 days,please allow more days for a rural address,.During Coivd 19 , with alert levels changing or even different in certain parts of New Zealand then please allow a few extra days. You are more than welcome to enquire about it's status.
Shipping overseas is available and duration times can be viewed above.
- Do you giftwrap?
All giftwrapping including items going either to national or international destinations are wrapped for
FREE
- Can I include a message for a card ?
You are very welcome to include a message within the shipping information that is viewed in the shopping cart as an optional window.Alternatively you can email us on
info@toysnz.co.nz.
- Do you do Laybys ?
At this stage we are unable to do laybys.
- How can I pay ?
We accept payment by either MasterCard,Visa or Debitcard.We DO NOT accept by Amex or Paypal.
- Are vouchers available in case I cannot decide?
We currently offer denominations of $50,$100 or $200 .These vouchers can be purchased from our Vouchers catergory.Information on their redemption are displayed on the back of the voucher.These have a 1 year expiry date.