Terms & Conditions

Acceptance of terms

These terms and conditions govern all supply of goods and services ("products") by Mixed Spice Limited trading as "The Great New Zealand Toy Store ", "we, "us" to you, the purchaser of goods and services from us, including your use of the website at www.toysnz.co.nz . They are effective from 01 July 2015 and will replace all earlier The Great New Zealand Toy Store terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.

We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.

Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).

If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.

Availability and supply

All orders are subject to the availability of those products or services. If for any reason a product is unavailable, we will endeavour to notify the non-availability on our online shop or by email. Where 2 or more of the same products are ordered and the supply is unable to be met immediately we will contact you via email as soon as possible.

Delivery and delivery charges

Prices for goods and services stated on our website are exclusive of any applicable delivery charges.

The cost of New Zealand Nationwide delivery is FREE and this is as stated on our website. We prefer to ship to New Zealand street addresses only. For those parcels required to be sent to a Post Office box then an email would need to follow the order.Please direct emails to info@toysnz.co.nz

For overseas shipping ,our rates are based on size and carefully priced for each zone. Our parcels are sent via New Zealand Post Shop using Airpost or on some occasions Air Economy. Parcels being sent via Express or Courier Post overseas are available and displayed in Our Products.. A total delivery cost will be provided in the order summary in your online shopping basket.

We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.
We endeavour to describe all items correctly that are going overseas on a customs clearance form sighted by our local post office.

All of our toys are professionally packed for safe delivery both nationally and internationally and gift wrapping is FREE .You are more than welcome to include a message for a simple free giftcard or select from the range of handmade cards.

Nationwide Shipping
All New Zealand ( including rural deliveries) nationwide delivery is free.Items are delivered by Fastway courier company and would require a signature. It is policy for the courier company if no one is home to leave a calling card.

Please allow the following amount of days for Nationwide delivery

Auckland - 1-2 days

North Island 2-3 days.Include extra 2 days for rural

South Island 4-5 days,include extra 2 to 3 days for rural

Waiheke 3 days .Please note These items going to Waiheke Island will be posted

Overseas Shipping

Prices for overseas shipping ( includes all zones) are carefully managed to provide you the best rate. Where by more than one item is being sent then a combined cost will be calculated based on size. To send items via Courier or Express separate costs have been displayed onto our website and this is based on size and zone.

The cost of overseas shipping is calculated at the time the order and selection of zone has been created. This is clearly displayed in the shopping cart .
Approximate length of time for delivery overseas
Australia 7 - 10 days airpost
Australia 10-25 days economy
The Great New Zealand Toy Store is not responsible for any import duties or taxes imposed by customs at the country of import - any import duties or taxes are the sole responsibility of the purchaser, we have no control over these charges and cannot predict what they may be. It might help to contact your local customs office for more information.


An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.

Payment options

We accept payment by MasterCard or Visa.

Credit Card Security

All payments are processed via Payment Express (DPS) secure payments system to ensure high levels of payment security and are subject to Payment Express's terms and conditions.

If for any reason, you are unsatisfied with your gift from The Great New Zealand Toy Store, simply return the goods to us, and we will refund your purchase in full. However, we will only pay the freight costs of returning the parcel to us if the fault of the goods is our responsibility. If you have any questions regarding our return policy, please contact us at info@toysnz.co.nz.

- Applicable consumer laws in New Zealand including the Fair Trading Act 1986 and the Consumer Guarantees Act 1993. Check out: http://www.consumeraffairs.govt.nz/for-business/by-business-type/internet-traders.

Liability Limitation
Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade.

We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.

To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.

Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.

Applicable law and jurisdiction

Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.

Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.

Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).

You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.

Privacy policy and Confidentiality

Unless you opt to receive messages from us we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.

Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).

We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.

You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you.

We may disclose your personal information as required by law.

Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.

You can request details of your personal information that we hold, and ask us to correct it, at any time.

General Conditions

We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at www.toysnz.co.nz

If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.

If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.

Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.

We may deliver notices to you by sending them to an email address that you have notified to us.

All our toys conform to Product Safety Standards (Children's Toys) enforced by the Ministry of Consumer Affairs here in New Zealand. However these standards may vary from the safety standards applicable in other countries. If you are interested in obtaining information regarding toy safety standards in New Zealand, please email us at info@toysnz.co.nz.


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